Privacy Policy
Introduction
GenDx LLC dba GenBio (“GenBio) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data in accordance with applicable data protection laws and industry standards. By accessing our website or interacting with our services, you agree to the terms outlined in this policy.
Information We Collect
We may collect and process the following categories of personal information:
- Contact Information: Name, email address, phone number, company affiliation
- Professional Information: Job title, organization details, and business contact data
- Technical Data: IP address, browser type, device identifiers, and website usage data
- Communications: Information provided through inquiries, forms, or customer support interactions
We collect this information directly from you or automatically through website technologies such as cookies.
Use of Information
Personal data is processed for legitimate business purposes, including:
- Responding to inquiries and providing customer support
- Processing requests for products, services, or information
- Managing business relationships and communications
- Improving website functionality and user experience
- Ensuring compliance with regulatory and legal obligations
We only process personal data where we have a valid legal basis to do so.
Sharing and Disclosure
GenBio does not sell personal data. We may share information with:
- Trusted service providers supporting our operations (e.g., IT, logistics, marketing)
- Affiliated companies within the Eurobio Scientific Group
- Regulatory authorities or legal entities, when required by law
All third parties are required to maintain appropriate confidentiality and security measures.
Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially reasonable means to protect data, no system can be guaranteed to be completely secure.
Data Retention
Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy, or as required to meet legal, regulatory, or contractual obligations.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve functionality. Users may manage cookie preferences through browser settings.
Your Rights
Depending on applicable laws, individuals may have the right to:
- Access and receive a copy of their personal data
- Request correction or deletion of personal information
- Restrict or object to processing
- Withdraw consent where applicable
Requests can be submitted through our contact channels listed below.
European Union – GDPR Compliance
For individuals located in the European Economic Area (EEA), GenBio processes personal data in accordance with the General Data Protection Regulation (GDPR).
Under the GDPR, individuals have specific rights, including:
- The right to access, rectify, or erase personal data
- The right to restrict or object to processing
- The right to data portability
- The right to lodge a complaint with a supervisory authority
GenBio ensures that:
- Personal data is processed lawfully, fairly, and transparently
- Data is collected for specified, legitimate purposes and not used beyond those purposes
- Appropriate technical and organizational safeguards are in place
- Cross-border data transfers are conducted with adequate protections in place
Where required, GenBio relies on mechanisms such as contractual safeguards or adequacy decisions to ensure lawful international data transfers.
Third-Party Links
Our website may contain links to third-party websites. GenBio is not responsible for the privacy practices or content of these external sites.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. Updates will be posted on this page with the revised effective date.
Contact Information
For questions regarding this Privacy Policy or to exercise your data rights, please contact: